How To Order
We’d like to serve customers who want to have multiple products and save on shipping costs.
Due to the situation of COVID-19, we accept orders from new customers in Asia. EMS shipping is still suspended to Canada/ Australia. To USA, Japan Post announced they accept new parcels since 1st of June, 2021, we accept new orders from repeat customers. Europe is unstable, we accept new orders from repeat customers.
Please visit our blog: Notification
We don’t accept the order from those who had not commerced with us yet. I hope it is a temporary issue!!!
We ship in EMS (or Sea Shipping), but it may take for extra few days than usual to be delivered to you. It is due to COVID-19 issue, we are not able to control.
Here’s how to order:
1. In the Order Form below, please describe to us the following:
- Due to your countries’ customs fees and regulations, please let us know the number of boxes if you want us to ship separately. Generally we ship via EMS.
2. We will send you back with calculating. When you are a repeat customer, and the total payment is less than JPY10,000 there is a possibility to choose Small Packet to save the shipping. (It is up to your country: USA, Canada, France, UK, Australia, Hong Kong, Singapore, Thailand, and Malaysia are available.) As of June 2020, Small Packet is not accepted by Japan Post. We are able to choose EMS, and there are no other way.
3. Please response our mail within 24 hours.
4. We will send you an Invoice through Paypal within 24 hours.
5. After sending the invoice, please make sure to pay within 24 hours so we can process your order.
6. We will ship to you as soon as possible (it often takes 5-7 Japanese business days for items to be delivered to us. When the orders are including the products we need to go to pick up, the obsession date is described on the bottom of the products article.)
- You do not need to put your address in the Order Form; we use your Paypal address for shipping.
- For your account’s safety, shipping address (including receiver’s name) and billing address (with purchaser’s name) must be the same. We refund you with the expenses of JPY1,000. If you want to use your family member’s Paypal account, the receiver’s name must be the account holder’s name.
Shipping Prices Per Box:
- Asia: JPY2,500
- USA, Canada, Australia, and NZ: JPY4,000
- Europe and Middle East: JPY4,500